Like the young men who first served as operators, the first Siri was a bit of a rough character. Apple changed that for obvious reasons: “She” had to serve millions of people, so she became more Emmafied. Of course, more recently, Siri has, in the current crude milieu, taken on a little more edginess.
“Operator.”
“Operator, may I have Glendale 7680?”
“One moment, please.”
And there, efficiently and politely, Emma makes the connection by putting phone jacks into the appropriate outlets.
“Operator.”
“Operator, what is the weather in San Juan today.”
“I’m sorry. I have no way of knowing, but I can connect you to the city. Long distance charges will apply.”
“Siri.”
“How can I help you?”
“What is the weather in San Juan today.”
“The temperature in San Juan is 83 today.”
“Okay, Siri, call Frank.”
“Calling Frank.”
Ironic, isn’t it. In a world more connected, we’re connected more to the disembodied voices from places we can only imagine as computers connected by cell towers or satellites. The days of Emma’s sitting alongside other women in a room in Boston, looking at a bank of receptacles and wires, and shoving in phone jacks one-by-one to make connections, well, those days are gone. Men are back, but not for those many ordinary calls that they originally connected in the nineteenth century. Rather they sit with the remaining Emmas waiting for those rare 411 calls we make when Siri can’t understand our diction. Apparently, humans haven’t completely abandoned us, but they are working on it.
What we had gained in Emma we lost in Siri. Disembodied placeless voices dominate. The electrons are in control. Obviously, we enjoy their participation in speeding up connections, but we might consider what our technology has done. Unlike snowflakes, whose individuality is legendary, but unverifiable, electrons are all the same. An electron spinning about a proton in a distant galaxy is the same as one orbiting an atomic nucleus in your phone. That’s the quantum world. Subatomic particles are identical except for their “spin.” The pleasant individuality of Emma and her coworkers through decades is gone. The electrons of Siri have largely replaced them.
Just when we think, “Oh! Look what a sophisticated individual I am. I have a phone that talks to me. It answers my questions.” Just when we think we have acquired a new kind of individuality, we have ironically done so by giving some of our control to undifferentiated subatomic particles, electrons without individuality throughout the universe.
The hiring of Emma Nutt shaped the nature of communications for over a century. What would Emma think if she met Siri?